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Victorian Energy Upgrade (VEU)

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Border Comfort Consultation Questionnaire

With 30 years of family expertise in heating and cooling solutions for the Albury/Wodonga region, we’re excited to ensure your home feels just right!

Start Your Home Comfort Consultation | Border Heating & Cooling

(02) 6056 2711
8 South Street, Wodonga VIC 3690

From Design to Installation
Comfort that's made for you

Start Your Home Comfort Consultation

Tell us about your home, what comfort means to you and the investment range you would like us to work within. Our team will review your answers and recommend the most suitable next step.

Advice shaped around your home and lifestyle
A realistic recommendation for your budget
Clear guidance before a proposal is prepared

Approximately 5–7 minutes No obligation Showroom visits by appointment

Your project Your comfort Budget & timing Consultation

Leave this field blank

Your project

First, tell us where the project is and what you need help with.

First name *

Last name *

Best contact number *

Email address *

How would you prefer us to contact you? *

Property town or suburb *

Property street address Optional now; required before a site visit.

Which best describes your project? *

New home Renovation or extension Replace an existing system Add heating or cooling to an existing home Upgrade controls or zoning Not sure

Please select your project type.

New home or renovation details

Builder or company

Current project stage

Selection or construction deadline

Builder heating and cooling allowance, if known

Existing system details

Existing system type

Approximate age

What is wrong or unsatisfactory?

Is the existing system operating?

Yes Intermittently No Not sure

What would you like help with? * Select all that apply.

Whole-home heating and cooling One or more rooms Heating only Cooling only Hydronic heating Heat-pump hot water Replace an existing system Controls or zoning Not sure

Please select at least one area.

What is your role for this property? *

Owner or authorised decision-maker Building or purchasing Builder or designer Property manager Tenant Other

Please select your role.

Builder or designer details

Company name

Project contact

Client name

Commercial or variation contact

Do you have written owner or property-manager approval? *

Yes No In progress

Please select an approval status.

Your home and comfort

We recommend systems around how your household actually uses the home—not just the number of rooms.

How many bedrooms? *

How many levels? *

Who will normally live in the home? Select all that apply.

Adults Children Retirees Pets Working or studying from home Other

When is someone usually at home? *

Mornings Weekdays Evenings Overnight Weekends Shift or irregular hours Home is often vacant

Please select at least one time.

Which areas are commonly used at the same time? *

Living only Bedrooms only Living and bedrooms Home office plus living Selected rooms Most or all of home Changes through the day Not sure

Please select one option.

What is not working for you now? * Select all that apply.

Uneven temperatures High running costs Noisy operation Poor control or zoning Air quality or dust Equipment appearance Unreliable or failed system No current system Planning a new home Other

Please select at least one answer.

Choose the three outcomes that matter most to you * Choose up to three so we can focus on what matters most.

Even comfort Lower running costs Quiet operation Different temperatures by area Simple controls App or schedules Air quality Discreet appearance Future flexibility Local support

0 of 3 selected

Please choose at least one priority.

Are there air-quality or health considerations?

Allergies or hay fever Asthma or respiratory sensitivity Dust Pet hair or dander Smoke Odours Easy filter access None Advice requested

Which controls would you like us to discuss?

Simple wall control Living and sleeping zones Individual rooms Room sensors Phone or app Schedules Remote access Smart-home integration Future upgrade path Not sure

What future plans should the design allow for?

Solar Battery All-electric home Extension or extra rooms Smart home Household needs changing None known

Is there anything the solution must do—or anything you do not want?

0 / 500

Budget, timing and readiness

This helps us recommend something realistic and avoid preparing a proposal that does not fit your plans.

Where are you in the decision process? *

Ready to proceed when the right solution and price are confirmed Comparing suitable options for a project within 3 months Budgeting or planning for 3–6 months Early research with no fixed date

Please select your decision stage.

When would you ideally like installation completed? *

As soon as practical Within 4–8 weeks Within 2–3 months Within 3–6 months More than 6 months Linked to a build schedule

Please select your preferred timing.

Target date, if known

Who will be involved in approving the project? *

I can approve it All decision-makers can attend the consultation I need to discuss it with someone else Builder or property-manager approval is required

Please select the approval process.

Which investment range would you like us to design within? *

Under $5,000 $5,000–$10,000 $10,000–$15,000 $15,000–$25,000 $25,000–$40,000 $40,000+ I need guidance before setting a budget

Please select an investment range.

Why we ask: Heating and cooling costs vary with the home, system type, capacity, access, electrical work, controls and installation requirements. Your range is a planning guide—not a commitment. It helps us recommend a realistic solution and respect your time.

If the ideal solution is above that range, how should we respond? *

Adjust the recommendation to stay within my range Show the closest solution within budget and list optional additions Show the recommended long-term solution and one lower-cost alternative Contact me before preparing a proposal

Please tell us how you would like us to respond.

Have you already received advice or quotations?

No Yes—but the scopes are unclear Yes—I am comparing suitable solutions Prefer not to say

Consultation and supporting information

Choose how you would like to continue and add any plans or photos that will help us prepare.

How would you prefer to start? *

Showroom Home Comfort Consultation at 8 South Street, Wodonga (recommended) Short phone consultation first Site assessment if Border recommends it Not sure—please guide me

Please select a starting option.

When are you generally available?

Weekday mornings Weekday afternoons

Preferred days or times

Upload helpful files Floor plans, builder specifications, energy reports, equipment labels or photos. PDF, JPG, PNG, HEIC or WEBP; up to 10 files, 10 MB each.

What would make this consultation worthwhile for you?

0 / 500

How did you hear about Border? *

Builder or sales consultant Border website Google Facebook or social media Display home or brochure Previous customer Friend or family Other

Please tell us how you heard about Border.

Were you referred by a builder or business?

Yes No

Referral details

Builder or business name

Contact person

Referral code, if known

Contact and privacy consent *

I agree that Border Heating & Cooling may use these details to assess my enquiry and contact me about this project. Read the Privacy Policy.

Please provide consent so we can assess and respond to your enquiry.

Submitting this form requests a Home Comfort Consultation. It is not an instant quotation. A Border team member will review your information and contact you to confirm the most suitable next step.

✓

Thank you—your consultation has been received

A Border team member will review your information and contact you to confirm the most suitable next step. If we need plans, photos or further details, we will let you know.

Border Heating & Cooling 8 South Street, Wodonga VIC 3690 (02) 6056 2711 reception@borderheatingandcooling.com.au

Cooling
Heating
Hydronic Heating
Warranty
Commercial
Careers

8 South Street, Wodonga VIC 3690

Mon - Thu: 8:30 am - 4:30 pm
Friday: 8:00 am - 1:00 pm
Sat - Sun: Closed

Cooling
Heating
Hydronic Heating
Hot Water Systems
- Heat Pumps
- Continuous Flow Hot Water
About Us
- Careers
- Warranty
Commercial
Rebates
Contact

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